Ex-employee runs off with customer relationships

Have you ever experienced an employee leaving and you feel like your customer base is going away? That's difficult, right? A non-solicitation clause in the employment contract is then not an unnecessary luxury. It protects you against the situation in which an ex-employee 'takes' your customers to a new job or own business.

Suppose a former employee decides to become self-employed. You appoint another employee to take over his or her customers. But suddenly you notice that some of those customers are walking away. Now you're wondering: Is this because they had a good relationship with the employee who left? Or is there something else going on?

In such cases, an agency like INTERCROSS can offer a solution. We work discreetly to find out whether your ex-employee has indeed 'taken' your customers. This can be quite challenging, especially if that former employee now works for a competitor. It often takes multiple observations and other research methods to find incontrovertible evidence.

And let's face it, sometimes things are even more complex. What if your customers have switched to the competitor but are now being served by someone else? Then a non-competition clause in combination with a non-solicitation clause can really be a lifesaver to safeguard your business interests.

In short, if you don't want to risk losing your customers to a former employee, consider a strong relationship and/or non-competition clause and seriously consider hiring an expert like INTERCROSS. We are happy to help you gain certainty and protect your interests.

Complex research

A non-solicitation clause can be just as much of a headache as a non-competition clause, believe me. These are truly one of those situations where thorough research can make the difference. At INTERCROSS we tackle this thoroughly. We dig into everything: from computer files and email archives to telephone logs and expense reports. And yes, if necessary, we can also do an observational study.

We are focused on uncovering the truth. If we ultimately find no evidence, the matter ends there and unfortunately the costs cannot be recovered from your (ex-)employee. But if we do find something, you not only have a rock-solid case, but our thorough approach also ensures that the evidence is rock solid. In other words: that evidence will stand up in court and strengthen your legal position.

So if you ever doubt a former employee's loyalty to your customer base, know that a specialist like INTERCROSS can help you. We ensure that you can protect your business interests with peace of mind.