Privacy Policy

At Intercross Recherchediensten BV, a certified private investigation agency with permit POB 7547 from the Ministry of Security and Justice, privacy is of paramount importance. We assure you that your personal data is treated with the utmost care, in accordance with the General Data Protection Regulation (GDPR) and under the supervision of the Dutch Data Protection Authority (AP).

Your personal data can come to us in various ways: provided directly by yourself, via our clients or from public sources. This data is only processed for specific purposes:

The implementation and optimization of investigative services;

  • To provide you or our clients with relevant information;
  • To comply with legal or regulatory obligations and retention periods;
  • For the correct execution of agreements and contracts;
  • For smooth processing of transactions and payments.

Depending on the nature of our interaction with you, we may process the following data:

  • Personal identification data: name, address, place of residence;
  • Contact details: telephone numbers, email addresses;
  • Other relevant information that you have provided to us or that is necessary for our services.

We do not store your data for longer than strictly necessary. The exact retention period varies per type of data, but is always based on legal requirements or the need to perform our services.

Your privacy is essential to us. Your data will only be shared with third parties when this is absolutely necessary for our services or to comply with legal obligations. We have strict processing agreements with these third parties to guarantee your privacy.

We use Google Analytics to track how visitors use our online store. We have concluded a processing agreement with Google. This contains strict agreements about what they are allowed to keep. We allow Google to use the obtained Analytics information for other Google services. We do not let Google anonymize the IP addresses.

Our site uses cookies. These are of a technical, functional and analytical nature and are aimed at improving the user experience without infringing on your privacy. You can unsubscribe from cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via the settings of your browser. For more information about cookies, please refer to our cookie statement in which we explain what exactly these cookies do and why they are there.

You can use the contact form to ask us questions or make requests. We use your email address and name and address details for this. We do this on the basis of your permission. We keep this information until we are sure that you are satisfied with our response. 

Do not share personal data of others and very privacy-sensitive information via our contact form. For our assignments we use other means of communication with very high end-to-end encryption to exchange information with each other.

You can subscribe to our newsletter. Here you can read news, tips and information about our blog posts and services. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link.

As a data subject you have various rights:

Right to information:

We must explain to you in an understandable and clear manner what we do with your data and what control you have over it. That is why we explain in detail in this privacy statement what data we collect from you and how we handle your data.

Right of access:

You can always ask us what information we have collected from you and view it.

Right to correction:

If your data is incorrect or incomplete, you may ask us to correct it.

Right to object:

If you do not agree with the way we handle your personal data, you may object. This right applies in particular to data that we use for direct marketing. For example, you can let us know that you no longer want to receive emails from us or no longer want to see personalized recommendations on our website.

Right to data portability:

If you are a customer of ours or have given permission for the use of your data, you may request us to send you the digital data that we have about you. This way you can easily transfer your data to another organization if you wish.

Right to restriction:

You have the right to request that we restrict the use of your data. This means that in some cases we may store your data, but we may not process it further.

Right to be forgotten:

You may request us to delete all data we have about you. We will then delete all data that can be traced back to you. However, there are times when we are not yet allowed to delete some data, for example when we have to keep certain data for the tax authorities.

Right to file a complaint:

You have the right to file a complaint about the way we handle your data. If you have a complaint, we will be happy to help you. In that case, please contact our Data Protection Officer.

You can exercise your rights by sending an email to

At Intercross recherchediensten bv, the protection of your data is of paramount importance. We have taken several measures to ensure that your data is truly safe. Below an overview:

Our General Approach:

  • Only Intercross employees have access to your data.
  • We regularly check to see whether our security measures are still up to date.
  • Employees are aware of the importance of your privacy and the protection of your data.

Technical Measures:

  • All data and passwords on our computers and laptops are protected with hard disk encryption.
  • We use strong passwords and a strict password policy.
  • Your digital files? They are encrypted.
  • Antivirus and firewall are on board as standard.
  • If something goes wrong, we have backups to restore everything.
  • Our network connections are extra secured with TLS technology.
  • Our systems? They always remain up to date.

Physical Measures:

  • We keep a visitors register during office hours.
  • There is camera security 24/7.
  • We store documents and hard drives safely: in locked, fire-resistant cabinets.
  • We destroy old paper documents with a paper shredder.

Tests and Evaluations:

We regularly test and evaluate our security measures to ensure they still work as they should.

So we really take good care of your data!

We process your data within the European Economic Area (EEA). This means that we also store your data within the EEA. If you have any questions about this, please feel free to contact us.

We do not specifically target minors with our website or as an organization. This means that if you are under 18 years of age, you need permission from a parent or guardian to use our website. If you are a minor when you visit our website or webshop, we assume that you have received this permission before your visit.

Please contact our Data Protection Officer, Bob Engelen, if you have any questions or complaints: Tel: 085 21 29 403, Email: You can also file a complaint with the Dutch Data Protection Authority.

Links on our site that take you to other websites:

Disclaimer for external links: Our website may contain links to external websites that are not under our control. Although we carefully select for reliability, we cannot guarantee that these external websites are safe or adhere to the same privacy and security standards as we do. We encourage you to exercise caution when clicking on external links and consult the privacy and security policies of these websites before sharing any personal information. We are not responsible for any damages or issues arising from your interaction with or use of external websites. Click at your own risk.

This privacy statement may be updated. The last modification date can be found at the bottom. Please visit our website regularly for the latest version.

This privacy statement was last changed on September 25, 2023.​